Exchange and Return Policy

Introduction: General Principle

At "Printing", we always strive to provide the best possible printing experience. If your prints do not match what you ordered, we are here to resolve the issue.

Secondly: Cases of Accepting Returns or Exchanges

The customer has the right to request an exchange or return in the following cases:

  • Printing Error: If the prints do not match the original file uploaded.
  • Poor Quality: If the print quality is below the agreed level at the time of order.
  • Specification Error: If the order is executed with specifications different from those chosen by the customer (paper size, type of packaging, number of copies, etc.).
  • Damage upon Delivery: If the order arrives damaged or broken due to shipping.

Thirdly: Cases of Not Accepting Returns or Exchanges

Return or exchange requests are not accepted in the following cases:

  • If the error is due to a defective or unclear original file uploaded by the customer.
  • If the prints exactly match the specifications chosen by the customer at the time of order.
  • If the return request exceeds 48 hours from the date of receipt.
  • If the prints are used or damaged after receipt.

Fourthly: Mechanism for Submitting Return or Exchange Requests

  1. Contact us within 48 hours of receiving your order via the support channels available in the app or website.
  2. Send us the order number and clear images showing the issue.
  3. Our team will review your request and respond to you within 24 hours of submission.
  4. If the request is accepted, either reprinting is done or the paid amount is refunded according to the customer's choice.

Fifthly: Refund Policy

  • The paid amount is refunded to the same payment method used during the order.
  • The refund process takes 3 to 7 business days depending on the bank or payment method.
  • If the customer chooses reprinting instead of a refund, the new order is processed with priority.

Sixthly: Contacting Support

For any inquiry or request related to returns and exchanges, you can contact us via:

  • WhatsApp: Through the "Contact Us" button in the app or website.
  • Email: Via the contact form on the "Contact Us" page.

The "Printing" platform reserves the right to modify this policy at any time, without prior notice.